Transportation Planner 2 – Connecticut DOT

The State of Connecticut, Department of Transportation (DOT) is recruiting for a Transportation Planner 2 (Customer Experience Unit Senior Transportation Planner), to join our Bureau of Public Transportation, Customer Experience (CX) Unit, located at our headquarters in Newington, CT.


  • NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off – including 13 paid holidays per calendar year
  • Professional growth and paid professional development opportunities
  • A culture that encourages work/life balance
  • The State of Connecticut Ranked One of the Best Employers of 2023 by ‘Forbes’. This national recognition comes from offering job growth, competitive benefits, and flexible scheduling for our employees!
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Working for the DOT can provide you with:

  • A competitive starting salary
  • Tuition reimbursement
  • Alternate work schedule options
  • Hybrid work environment opportunities (combination of on-site and remote work)
  • On-site low-cost fitness center, on-site cafeteria, and Electric Vehicle (EV) charging
  • Ample free parking with easy access from major highways or by public transportation
  • Work for Connecticut Society of Civil Engineers (CSCE’s) Employer of the Year!


*This position is eligible to apply for telework after successful completion of the working test period, and thereafter, in accordance with the Telework Policy. The Policy can be found here. Employees in their initial working test period must work on site in the office.


The Transportation Planner 2 role will focus on the public transportation customer experience and technology programs for rail, bus, and ferries.  As part of the Customer Experience (CX) Unit, this position will help better link customer insights and feedback with public transportation services and solutions, from improving fare systems and facilities to communications and mobile app technologies, to promote positive customer experiences.  The selected candidate will work with CTDOT’s service providers and internal staff to solicit customer feedback, assist in creating a statewide vision for public transportation, and support customer experience outreach programs.


As one of Connecticut’s largest State agencies, DOT employs approximately 3,300 individuals statewide in five distinct bureaus. It is our mission to provide a safe, accessible, and efficient multimodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving the State’s resources. DOT is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged.

Visit our website to learn more about the Connecticut DOT!

Job Opening: Job Opening: Transportation Planner 2 – Department of Administrative Services (